Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.
If you applied for a Bank of America credit card online, you can check the status of your application online. You can also check the status by calling us at 866.422.8089.
The easiest way to check your credit card balance is to log in to Online Banking. In addition to checking your balance, Online Banking also allows you to:
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You can also tap the Erica icon and say, I want to redeem credit card rewards and follow the instructions (if you prefer, you can also type your message to Erica).
To check your rewards points balance and cash in or redeem your rewards points online, log in to Online Banking and select your credit card then select the Rewards tab.
To learn more about fees associated with your credit card account, log in to Online Banking and select the link to your card account, then select the Information & Services tab where you'll find a section entitled Fee information. You can also review our FAQs about fees or the credit card agreement you received when you opened your account.
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Our fraud prevention checklist includes a number of steps you can take to help prevent fraud. Working together, we can make the strongest possible defense against fraudulent activity.
Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant's contact information on your receipt or billing statement.
Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.
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Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.
If you're having difficulty meeting your credit card debt obligations, please visit our our credit card assistance page. You may also want to review these Better Money Habits articles:
To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:
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Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.
Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.
A travel checklist can help you plan ahead, avoid problems and reduce stress. Here are a few travel tips to get you started on creating your own checklist:
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If your card has been lost or stolen, contact us immediately by calling collect: 315.424.4022 from outside the U.S. or 800.432.1000 domestically (Mon–Fri 7 a.m.-10 p.m. or Sat–Sun 8 a.m.-5 p.m., excluding holidays; all times ET). You can also log in to Online Banking and request a replacement card.
If your card is in your possession but is being declined or not working at an ATM, sign into Online or Mobile Banking and make sure you have sufficient funds or credit available to cover your transaction.
If your card is not working due to being blocked for suspicious or unusual activity, you may receive a text, email and/or notification when you sign into Online or Mobile Banking. Upon signing in you may be asked to verify recent activity to ensure your card information has not been compromised.
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Check the network: You can use your Bank of America debit card or ATM card anywhere you see the CIRRUS symbol. In addition to CIRRUS, you can use ATMs with the MasterCard or Visa symbols. The symbol on the front of your card will indicate if your card is MasterCard or Visa.
If you're unable to use a foreign ATM, you may be able to use your debit card or ATM card to withdraw funds at a local bank.
Some countries may require that you enter an international access code or + from any mobile phone prior to entering a country code, area code and phone number. If you are outside the U.S. and are having trouble making an international call using 1, the area code and the phone number, we suggest adding the international access code first and trying your call again. (Example: Europe’s international access code is 00 or + from a mobile phone, so to make an international call to the U.S. from Europe when an access code is required you would dial 00, 1, area code, phone number.) You can find your country's international access code using most online search engines.
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