With Bank of America already in hot water with state elected officials for allegedly draining money out of thousands of EDD bank accounts, a Crestline woman is now sharing her experience after having it happen to her.
CRESTLINE, Calif. (KABC) -- With Bank of America already in hot water with state elected officials for allegedly draining money out of thousands of EDD bank accounts, a Crestline woman is now sharing her experience after having it happen to her.
It's frustrating, very frustrating, said Sharpe, who had been fighting with Bank of America to get her money back for two months. They told me this is very quick. But it's not quick. It's been nearly two months since they took the money.
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Sharpe is self-employed, working to clean commercial buildings and residential homes. But she lost most of her work at the onset of the pandemic.
Some of the businesses I was providing services for closed due to COVID, and they did not want me to come back.
Sharpe said she applied for unemployment benefits with the state Employment Development Department in late April and she was issued a debit card by Bank of America. Every two weeks, she had $300 deposited into her account. For several months, there weren't any problems.
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Everything was fine, and then on Aug. 22, I checked the balance on my card. And it said a cash withdrawal in the amount of $1, 000 had been made, she said.
Sharpe said she immediately called Bank of America to report the transaction as fraud and was told that it was an ATM withdrawal made in Fountain Valley. The bank credited her account with $1, 000 and sent her a follow-up letter stating that the investigation had been completed, and the credit was permanent.
But she then received another letter in October stating that the claim would be closed and the $1, 000 credit would be removed from her account. She followed up several times with Bank of America, with no success.
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I have gotten up three times at 5 a.m. to reach Bank of America because the number you have to call is on the east coast, said Sharpe. One time I waited on hold for an hour and a half. An agent came on and said that they're sorry we can't take your call right now and then immediately disconnected the call.
As unemployed workers' unemployment benefits are frozen or drained by Bank of America, the bank that issues the EDD's debit cards, lawmakers are demanding answers.
Last week, dozens of state assembly members and state senators signed a letter addressed to Bank of America demanding answers to several questions, claiming hundreds of thousands of constituents have reported that they have had funds taken from their cards or their cards frozen.
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Unfortunately, there has been billions of dollars of fraud during this pandemic in state unemployment programs, including California, said media relations spokesperson William Halldin. We are working with the state and law enforcement to identify and take action to fight fraud, protect taxpayer money and ensure that legitimate recipients can access their benefits.
For Sharpe however, the situation is now finally resolved. On the same day Eyewitness News reached out to Bank of America requesting information on her case, she said the bank reinstated the $1, 000 credit to her account.
Why did Bank of America supposedly complete its investigation and return her money, only to take the money back a month later and close the claim? Why did it take nearly two months for her claim to finally be resolved? And who made the fraudulent ATM withdrawal in the first place and how were they able to do it?
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One San Francisco man had a shock when the EDD clawed back thousands of dollars in benefits -- a mistake stemming from their fight against scammers.SAN FRANCISCO (KGO) -- California's Employment Development Department is fighting rampant fraud -- but in the process, many unemployed workers say their accounts are frozen and their money is suddenly gone.
At long last, Shelby Hughes's EDD delayed and desperately-needed unemployment benefits came through -- but people all over California have also stepped in to offer support.
Literally I've been betrayed by EDD, said Conant. The most frustrating part is everyone telling me everything's okay when it's not okay.
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Conant discovered something was wrong when he used his EDD debit card to order a pizza and suddenly the card didn't work.
So then I called Bank of America first to see why the card was suspended. They said, 'Oh only EDD can do that, contact EDD.' So I contact EDD, they say, 'Oh only BofA can do that.'
Here's what he saw: the EDD was pulling Conant's benefits back out of his account, one chunk at a time until all $16, 000 was gone.
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He said, 'In my 25 years of banking I've never seen anything like this.' He was as bewildered as I was, Conant said.
One San Francisco man had a shock when the EDD clawed back thousands of dollars in benefits -- a mistake stemming from their fight against scammers.
Conant saw ABC7's earlier report about Anthony Serafino of San Francisco. The EDD pulled $10, 000 out of his account one payment at a time too.
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You guys took $16, 000 from the account. Where did it go? From their end it was they didn't know what I was talking about, he said.
In Conant's case, he reported his original EDD debit card was stolen in the mail. A thief ran up $16, 000 in charges.
The action was part of our broad effort to fight fraud. There has been billions of dollars of fraud during this pandemic in state unemployment programs, including California. We are working with the state and law enforcement to identify and take action against fraudulent applicants, protect taxpayer money and ensure that legitimate applicants can access their benefits. We notified affected cardholders of this action and encouraged them to contact us if they believe the credit should be reinstated.
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Why am I being caught up in this form of this now? There's emotions that go behind that. You feel... cheated, more or less, he said.
ABC7 did get the bank to replace Serafino's $10, 000 and are now working with the bank and state legislators to help Conant. If you've had this happen to you, let 7 On Your Side know about it.We have changed the bank we use to issue your debit cards. As ofFebruary 15, 2024, benefits are no longer issued to a Bank of America debit card. Instead, they are now issued to a new Money Network prepaid debit card.
Important: If you still have a Bank of America debit card for your benefits, it will only be active until April 15, 2024.
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Your payments were issued to your Bank of America prepaid debit card. We also mailed you a new Money Network Card (with no money on it yet) for future benefit payments. Your new Money Network Card should arrive in 14 business days. For example, if you qualified for a payment on February 5, allow until February 23 to receive that new Money Network Card. It will be in a plain, white, letter-sized envelope from the Employment Development Department with an Omaha, Nebraska (NE) return address.
The Money Network Mobile App is a convenient and secure way to keep track of your money with options like mobile check deposit, fingerprint/touch ID and card lock features, account alerts, budgeting tools, and so much more. For a complete list of app features, visit Money Network Mobile App.
We will never request your personal information by text message, email, or on social media. Text messages asking you to activate a debit card by selecting a link are scams. text messages only link to websites that include “”. Visit Help Fight Fraud for tips on how to avoid scams.
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We issue your benefit payments on a debit card that’s fast, convenient, and secure. Plus, there’s no credit check and we don’t monitor your transactions. With the new Money Network prepaid debit card, you can:
Once your card is activated, you can use it like you would a personal debit card. Buy groceries, pay bills, get cash back, and more.
If you lose your card, lock it while you look for it. To lock your card, log in online or download the Money Network Mobile App. If your card is permanently lost or stolen, call 1-888-913-0900. For more information, visit Lost or Stolen Cards.
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For more help, you can speak with a Money Network Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:
You will receive important information with your card. Be sure to read all information including fees for the debit card. For digital wallets, view your Cardholder Agreement (PDF).
Last day to request and be issued a replacement card, if your card is lost, stolen, expired, or scheduled to expire before March 31.
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