We have changed the bank we use to issue your debit cards. As ofFebruary 15, 2024, benefits are no longer issued to a Bank of America debit card. Instead, they are now issued to a new Money Network prepaid debit card.
Important: If you still have a Bank of America debit card for your benefits, it will only be active until April 15, 2024.
Your payments were issued to your Bank of America prepaid debit card. We also mailed you a new Money Network Card (with no money on it yet) for future benefit payments. Your new Money Network Card should arrive in 14 business days. For example, if you qualified for a payment on February 5, allow until February 23 to receive that new Money Network Card. It will be in a plain, white, letter-sized envelope from the Employment Development Department with an Omaha, Nebraska (NE) return address.
California] Edd Bank Of America Account Closed And Can No Longer Be Accessed. Has Anyone Seen This Message Before? I've Been Trying To Reach Them On The Phone But Can't Get Through... :
The Money Network Mobile App is a convenient and secure way to keep track of your money with options like mobile check deposit, fingerprint/touch ID and card lock features, account alerts, budgeting tools, and so much more. For a complete list of app features, visit Money Network Mobile App.
We will never request your personal information by text message, email, or on social media. Text messages asking you to activate a debit card by selecting a link are scams. text messages only link to websites that include “”. Visit Help Fight Fraud for tips on how to avoid scams.
We issue your benefit payments on a debit card that’s fast, convenient, and secure. Plus, there’s no credit check and we don’t monitor your transactions. With the new Money Network prepaid debit card, you can:
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Once your card is activated, you can use it like you would a personal debit card. Buy groceries, pay bills, get cash back, and more.
If you lose your card, lock it while you look for it. To lock your card, log in online or download the Money Network Mobile App. If your card is permanently lost or stolen, call 1-888-913-0900. For more information, visit Lost or Stolen Cards.
For more help, you can speak with a Money Network Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:
How Edd And Bank Of America Make Millions On California Unemployment
You will receive important information with your card. Be sure to read all information including fees for the debit card. For digital wallets, view your Cardholder Agreement (PDF).
Last day to request and be issued a replacement card, if your card is lost, stolen, expired, or scheduled to expire before March 31.Stephanie Moore sits with her eight-month-old dog Spooky at a local park in Lawndale, CA, on Nov. 17, 2020. Money unexpectedly went missing from Moore’s Bank of America-issued unemployment debit card. (Tash Kimmell for CalMatters)
For a brief moment this summer, Stephanie Moore thought she might finally see a glimmer of hope at the end of the coronavirus recession. Unemployment benefits provided a lifeline for the 38-year-old Los Angeles housekeeper to leave a bad relationship and rent an Airbnb while she looked for a job. But in early October, her state-issued Bank of America debit card balance plummeted from around $400 to negative $1, 100 after a credit for fraudulent charges from months earlier was reversed without warning.
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“It’s kind of like a nightmare, ” Moore said. “Every day I’m wondering what’s more important. Do I get on the phone with the bank and try again so I have a place to sleep tomorrow, or do I just accept that I’m going to be on the street and focus on my job search? Because you can’t do both.”
For months, California’s Employment Development Department has attracted the ire of jobless workers and state lawmakers for a backlog of unpaid unemployment claims that peaked at 1.6 million. Now, Moore is among those entangled by potential security lapses and payment errors involving Bank of America, which since 2010 has had an exclusive contract to deliver state unemployment benefits through prepaid debit cards.
It’s a breakdown of the state’s job safety net that raises questions about the best way to get money into the hands of workers who desperately need it, since California is one of only three U.S. states that does not offer a direct deposit option, according to a CalMatters review of public documents. To this day, it’s not clear how much Bank of America has made from handling the bulk of the unprecedented $109 billion California has paid out in benefits since March. Lawmakers are examining the bank’s role in payment issues that began during a two-week identity-verification update, and whether the bank has provided adequate security for unemployment insurance money in the face of rampant fraud.
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Bank of America, whose contract is up next July, declined to answer detailed questions about how many unemployed Californians are still unable to use their debit cards, how much money has been withdrawn from accounts flagged for potential fraud, when and how claimants may be paid back or how much the bank has made in fees on the cards. The state told CalMatters that some 377, 500 debit cards were frozen this fall and as of Thursday, around 350, 000 accounts remain impacted, meaning progress has been slow.
“Unfortunately, there has been billions of dollars of fraud during this pandemic in state unemployment programs, including California, ” Bank of America said in a statement to CalMatters, urging those impacted to contact the bank. “We are working with the state and law enforcement to identify and take action against fraudulent applicants, protect taxpayer money and ensure that legitimate applicants can access their benefits.”
For San Francisco Assemblymember David Chiu, a progressive Democrat who authored a 2019 public banking bill and has pushed to reduce state reliance on Wall Street, the confusion marks “another failure” by the state and its corporate vendors. The employment agency hinted it was the bank’s fault, insisting in an Oct. 29 statement that it “has no direct access to debit funds on any accounts” and that those impacted by card issues should contact Bank of America.
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“They’re playing the blame game. Someone needs to take responsibility for this, ” Chiu said. “I think we’re going to have to revisit that contract if BofA can’t provide the services it promised.”
In August 2011, California was still in the depths of the Great Recession. Unemployment was 12.1%, and the state was paying out $66 million a day in jobless benefits. But at the state agency, a major tech overhaul was underway after a new debit card contract with Bank of America.
At no cost to the state, the bank had begun rolling out prepaid cards to replace paper unemployment checks. It would be faster and more efficient, the EDD argued in a public report at the time, and much more accessible to Californians without bank accounts. The bank promised to share some revenue from merchant transaction fees with the state and guaranteed low fees for the unemployed: a few dollars for multiple ATM withdrawals, $10 for expedited or lost cards, and normal merchant fees whenever the card is swiped. “Terms are more favorable than most people have for their own personal bank accounts, ” the 2011 report said.
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The result was what United Way of California Communications Director Unai Montes-Irueste calls a “NASCAR card, ” thanks to its flashy corporate logos for Visa and Interlink. Most other states have moved from paper checks to direct deposit or hybrid debit card and direct deposit systems. This past spring, millions of Californians received their federal coronavirus stimulus payments via direct deposit to personal bank accounts.
Still, California was far from alone in betting that debit cards would be a big part of the future of government benefits. Use of the cards exploded in the last decade at state, local and federal agencies as Bank of America, U.S. Bank, KeyBank, Comerica and others pursued more government contracts. By 2016, government agencies had paid out $146 billion in benefits through prepaid debit cards, generating $518 million in revenue for banks, the Federal Reserve reported. Today, 43 states use a combination of direct deposit and debit card systems, which consumer groups favor to reach unemployment claimants with the widest variety of financial situations.
Michele Evermore, a senior policy analyst at worker advocacy group the National Employment Law Project cautioned that banks acting as middlemen in debit card contracts can sometimes divert funds from workers — a missed opportunity for economic stimulus. “It may seem like a 2% fee here and a 2% fee there doesn’t amount to much, but in the aggregate, it really does, ” Evermore said.
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In California, paper checks are still available by request, and Bank of America notes that debit card customers can transfer the money from the card to their own bank accounts — both time-consuming alternatives, said Lauren Saunders, associate director of the National Consumer Law Center. In a 2013 report, the organization found that despite the relatively consumer-friendly terms in the state’s Bank of America unemployment contract, Californians paid almost $1.8 million in fees in a year.
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