Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.
A travel checklist can help you plan ahead, avoid problems and reduce stress. Here are a few travel tips to get you started on creating your own checklist:
If your card has been lost or stolen, contact us immediately by calling collect: 315.424.4022 from outside the U.S. or 800.432.1000 domestically (Mon–Fri 7 a.m.-10 p.m. or Sat–Sun 8 a.m.-5 p.m., excluding holidays; all times ET). You can also log in to Online Banking and request a replacement card.
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If your card is in your possession but is being declined or not working at an ATM, sign into Online or Mobile Banking and make sure you have sufficient funds or credit available to cover your transaction.
If your card is not working due to being blocked for suspicious or unusual activity, you may receive a text, email and/or notification when you sign into Online or Mobile Banking. Upon signing in you may be asked to verify recent activity to ensure your card information has not been compromised.
Check the network: You can use your Bank of America debit card or ATM card anywhere you see the CIRRUS symbol. In addition to CIRRUS, you can use ATMs with the MasterCard or Visa symbols. The symbol on the front of your card will indicate if your card is MasterCard or Visa.
Bank Of America International Customer Service & Contact Numbers
If you're unable to use a foreign ATM, you may be able to use your debit card or ATM card to withdraw funds at a local bank.
Some countries may require that you enter an international access code or + from any mobile phone prior to entering a country code, area code and phone number. If you are outside the U.S. and are having trouble making an international call using 1, the area code and the phone number, we suggest adding the international access code first and trying your call again. (Example: Europe’s international access code is 00 or + from a mobile phone, so to make an international call to the U.S. from Europe when an access code is required you would dial 00, 1, area code, phone number.) You can find your country's international access code using most online search engines.Select International, then choose the countryof your recipient’s bank account and the currencyyou will send. If you don’t know the currency, the transfer will be sent inU.S. dollars.Reminder, this demonstration focuses onInternational Wire Transfers. For Domestic Wire Transfers, navigatehere.
Now, enter recipient's bank address and account information. Select the bank name, address, and the SWIFT codeor requested bank identifier. Then enter the account numberor requested account identifierlike IBAN or CLABE.
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If youhaven't already, you may be required to enroll in Secured Transferto send your wire. To get started, add your U.S. mobile numberand click Add Number.
Note:Ifyou're already enrolled in Secured Transfer, you'll be prompted to request and enter an Authorization Code to add your recipient. Proceed to step 12.
You'll receive a text message with an Authorization Code to complete enrollment. Enter your Authorization Code, then add your ATM/Debit card details. Click Submitto complete the enrollment.
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Once you see this screen, you've successfully added a new recipient. Select the Make Transfer tab to set up a new transfer.
Select your From account for the transfer and then your To recipient. Enter the amount you want to send; the transfer will be sent in the currency you selected for the recipient. If needed, click Change default currency to update currency.
Note: There are no outbound wire transfer fees if sent in foreign currency. Markups are included in Bank of America exchange rates, which are determined by Bank of America in its sole discretion. You may be prompted to request an Authorization Code when your transfer exceeds a certain amount.
International Money Transfer App
Confirmthat all information is correct, then check the box afteryou've read and agreed to the terms, including exchange rate, fees and taxes. SelectMake Transfer. If any info is inaccurate, and you need to make changes, select Cancelto start over.
Once you see Your transfer is on the way at the top of this screen, your transaction has been submitted, and you'll receive an email confirmation. Funds typically are credited to the recipient withinone to two business days.
International wire transfers initiated from consumeraccounts will show as Scheduledon the Activity screen and may be canceled within 30 minutes of submission. After 30 minutes, scheduled transfers will show as Processing and cannot be canceled.A wire transfer is an electronic payment service for transferring funds by wire, for example through SWIFT, the Federal Reserve Wire Network or the Clearing House Interbank Payments System.
Mobile Bank Accounts & Debit Cards
You can Log in to Online Banking and select the tab to send money to your own account, someone else or a business. You can also make an appointment to send a wire transfer at a local Bank of America financial center.
For Remittance Transfers, we're now required by law to inform you of the exact fees you will incur for international wires, including fees from other banks. For some requests, we won't have the exact fees from other banks and therefore will not be able to process it. If your request was in US dollars, you may try again in foreign currency –– this may help us determine the exact fees incurred for this transaction and enable us to send the wire request successfully.
For international wires initiated by a consumer primarily for personal, family or household purposes, you must contact us within 180 days of the date we indicated to you that funds would be made available to the recipient. Please have the following information handy:
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We'll determine whether an error occurred within 90 days after you contact us and we'll correct any error promptly. We'll tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we'll send you a written explanation. You may ask for copies of any documents we used in our investigation.
Please note that in the event you provide an incorrect account number or institutional identifying number, and we are not able to recover the funds, you may lose the amount of the payment order.
International wire transfers initiated by a consumer primarily for personal, family or household purposes may be cancelled within 30 minutes of confirmation for a full refund, including any fees. We'll refund your money within 3 business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into the recipient's account.
Setting Up An International Wire Transfer
If you initiated the international wire transfer through Online Banking, the best way to cancel is to Log in to Online Banking; select the Transfer tab and then select Send money to someone using their account number at another bank from the dropdown menu. You can also call us at 877.337.8357. From outside of the U.S., call us collect at 302.781.6374.
If you initiated the international wire transfer at a banking center, you can get the transfer canceled by going to the nearest banking center or by calling us at 877.337.8357 (or 302.781.6374 from outside the U.S.).
Yes, someone with your account information can wire funds directly to your Bank of America account. You will need to provide your account number and wire transfer routing number. For incoming international wires, you will also need to provide the appropriate SWIFT Code.
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To find your account number and wire transfer routing number, Log in to Online Banking, select your desired account and then select the Information & Services tab.
Fees and limits may apply, depending on your account type and the type of wire. You will be able to review any fees and limits before completing your wire transfer in Online Banking. Latest transfer limits are also available in our Online Banking service agreement. For Remittance Transfers, we're required by law to inform you of the exact fees you will incur for international wires, including fees from other banks. For some requests, we won't have the exact fees from other banks and therefore will not be able to process it. If your request was in US dollars, you may try again in foreign currency –– this may help us determine the exact fees incurred for this transaction and enable us to send the wire request successfully.
For transfers over specific dollar limits set by your account type, you will need to register for either Secured Transfer or a USB Security Key. You’ll be prompted to register an additional security feature at the time of transfer. Follow the prompts for more details or review Additional Security Feature FAQs for more information.
Personal Banking, Credit Cards, Loans
The Society for Worldwide Interbank Financial Telecommunication (SWIFT) Code is a unique identification code that may be required by some banks, broker-dealers and investment managers for the completion of international wire transfers.
Someone sending an incoming international wire to you may also ask for Bank of America’s address. The address to provide is as follows:
The IBAN is comprised of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 outside of Europe (German IBAN:
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