Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.
If you applied for a Bank of America credit card online, you can check the status of your application online. You can also check the status by calling us at 866.422.8089.
The easiest way to check your credit card balance is to log in to Online Banking. In addition to checking your balance, Online Banking also allows you to:
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You can also tap the Erica icon and say, I want to redeem credit card rewards and follow the instructions (if you prefer, you can also type your message to Erica).
To check your rewards points balance and cash in or redeem your rewards points online, log in to Online Banking and select your credit card then select the Rewards tab.
To learn more about fees associated with your credit card account, log in to Online Banking and select the link to your card account, then select the Information & Services tab where you'll find a section entitled Fee information. You can also review our FAQs about fees or the credit card agreement you received when you opened your account.
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Our fraud prevention checklist includes a number of steps you can take to help prevent fraud. Working together, we can make the strongest possible defense against fraudulent activity.
Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant's contact information on your receipt or billing statement.
Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.
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Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.
If you're having difficulty meeting your credit card debt obligations, please visit our our credit card assistance page. You may also want to review these Better Money Habits articles:
To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:
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Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.
Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.While cleaning up yesterday, I came across the shredded remains of my first travel credit card. The travel credit card that chased me around the world, but never quite found me.
After seeing it, memories came rushing back from the chaotic morning I had on July 8th, 2018 when I woke up thinking I was ready to leave America and kickstart my first-ever backpacking trip.
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Thinking I was all ready and set to go, I was jolted awake the morning of my departure to this Bank of America alert plastered across my phone’s lock screen.
My travel credit card’s security had [possibly] been jeopardized and Bank of America had taken it upon themselves to cancel my card and mail me a new one.You know… just in case.*
Urgently, I called up Bank of America’s customer service and BEGGED them not to cancel my credit card. I explained that I was leaving for an international trip that very same day and would not be able to receive the new replacement card by mail. Unfortunately, they told me the action could not be undone.
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While fast action on behalf of your bank to deter and prevent fraudulent charges is NORMALLY greatly appreciated, I couldn’t help but feel livid over the poor timing of it all. How could they!?
It’s hard to explain the frustration of that event. Yes, yes. Of course, I was so happy to see my bank being proactive with their extra cautious efforts to protect my account, but their decision to deactivate my travel credit card so suddenly could have had DIRE implications for my first solo trip abroad.
All I could think to myself was THANK GOODNESS I had more than one travel credit card to use as alternative payment methods.
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Prior to receiving that message from my bank, it wasn’t like I had been shopping on any sketchy websites. To this day, I have no idea which merchant I shopped with that led to this security issue. Actually, because they made it sound mostly preventative, I’m not even sure how much danger the card was in in the first place!
After calling Bank of America customer service from the airport, I asked them to please mail my replacement credit card replacement to my first accommodation in Greece. They agreed.
I asked Bank of America to please send another card to Spain. They agreed but with a bit less conviction. By the time the new card arrived in Spain, I was now living in Poland.
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Unactivated copies of my credit cards were being mailed all over the place only to never be retrieved by me. How wonderful, right?
I started to sweat about my own financial security. I was feeling CONVINCED my credit card would have been MORE SAFE had they left me with the one at risk of potential fraud, versus having countless ready-to-go copies of my cards floating around in all of these random countries around the world.
Eventually, Bank of America and I mutually came to terms with the fact that this just wasn’t working. I never did receive my replacement credit card until I returned to the United States the following year.
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Sadly, I never got to use that travel credit card while traveling. The whole ordeal left me so upset that I ended up deciding to look for alternatives and closed the account.
I always get a little chuckle out of advertisements for the Bank of America Travel Rewards credit card because all I can associate it with is how badly it failed me as a travel credit card.
They don’t have to all be travel credit cards, but I personally think it does make more sense for them to be credit cards than other payment options such as cash or debit cards.
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If the Bank of America travel rewards card had been my only payment option, I would have been in a major predicament that morning when they chose to deactivate it without notice.
My credit card of choice changes periodically. At the moment, for most travelers with qualifying credit, I recommend the Chase Sapphire Preferred.
AffiliateDisclosure: This post may include affiliate links which means I may earn a small commission, at no extra cost to you, should you decide to purchase something listed here.
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For more than a decade, I have been documenting my misadventures on The Rocky Safari while exploring destinations all around the world. I may be an introvert at heart, but I love stepping outside of my comfort zone. Thanks to numerous solo travel adventures, I've learned to embrace long-term travel as a lifestyle. Now my primary goal is to help you explore unusual places, travel longer, and design a remote lifestyle.
Hey, I'm Rocky Trifari! For 11 years and counting, I have been documenting my craziest misadventures while traveling the world. I write about unconventional travel experiences, wildlife conservation, and cultural preservation. 🐦
Blogging, backpacking, and birds are some of my greatest passions. As an introvert, I have fallen in love with solo travel and learned how to connect with nature. On The Rocky Safari, I'll show you how to embrace long-term travel and design your dream travel-centric lifestyle. I'll hope you'll subscribe and fly with me!
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Hey, I'm Rocky Trifari! For over 10 years, I have been documenting my craziest misadventures while traveling the world. Blogging, backpacking, and birds are some of my greatest passions. As an introvert, I have fallen in love with solo travel and learned to connect with nature. On The Rocky Safari, I'll show you how to explore, embrace long-term travel, and design your dream lifestyle.
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