Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.
You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us'.
We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. You can speak to Cora by using the 'Need Help?' button, which you can find on the Cora page. Simply type the phrase 'help with my application' to get the appropriate support.
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You can also do this from the home screen of your mobile banking app. Tap 'Help' at the bottom of the screen, then 'Message us' to start a chat
If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away.
Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Please remember that when you call, we’ll ask you some security questions to confirm your identity.
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If you’ve had a bereavement, or if you’re in financial difficulty, please call us. We will always do whatever we can to help.
Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details you use to log in to Online Banking.
Webchat is the quickest way to get in touch, just click the chat button at the side of our business pages. Find more contact numbers on our business contact us page.
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Our helpline is open 24/7 for general support; for lending and other specialist queries, we can only assist from 9am to 5pm.
Talk to Cora from within the mobile app, and if you need more help, Cora will pass you through to a colleague either in messaging or via the telephone. In the majority of cases you will not need to go through any additional ID & Verification.
Our App is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.
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Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details as you use to log in to Online Banking.Tech scams are an industry-wide issue where scammers use scare tactics to trick you into unnecessary technical services to supposedly fix device or software problems that don't exist.
At best, the scammers are trying to get you to pay them to fix a nonexistent problem with your device or software. At worst, they're trying to steal your personal or financial information; and if you allow them to remote into your computer to perform this fix, they will often install malware, ransomware, or other unwanted programs that can steal your information or damage your data or device.
Scammers may call you directly on the phone and pretend to be representatives of a tech company. They might even spoof the caller ID so that it displays a legitimate phone number from a trusted company. They'll probably ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can misrepresent normal system messages as signs of problems.
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Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying numbers and enticing you to call. They may also put your browser in full screen mode and display pop-up messages that won't go away, apparently locking your browser. These fake error messages aim to scare you into calling their technical hotline.
When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported service.
Tip: Click here for a free, printable sheet of tips for spotting tech scams that you can keep for reference or share with friends and family.
I Need Help
There are several forms of tech scams, all of which aim to trick you into believing that your computer needs to be fixed and you need to pay for technical services.
The classic cold-call scam. The scammers call you and claim to be from the tech team of Microsoft or another company. They offer to help solve your computer problems.
Scammers often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
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Once they've gained your trust, they might ask for your username and password or direct you to a legitimate website to install software that will let them access your computer to fix it. If you install the software and provide credentials, your computer and your personal information are vulnerable.
Although law enforcement can trace phone numbers, cybercriminals often use disposable mobile phones, spoofed caller ID, or stolen mobile phone numbers. Treat all unsolicited phone calls with skepticism. Don't provide any personal information.
Warning: If you receive an unsolicited call from someone claiming to be from Microsoft , hang up. We do not make these kinds of calls.
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Tech scam websites make you believe that you have a problem with your PC. You may be redirected to these websites automatically by malicious ads found in dubious sites, such as download locations for pirated software, videos, or music.
These websites may use a fake blue-screen or other system error, or a fake Windows activation dialog box to convince you that there's a problem with your PC that needs fixing.
All these techniques are meant to persuade you to call the specified tech number. In contrast, the real error messages in Windows never ask you to call a tech number.
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Some tech scams may also come in the form of malware. When run, this malware may display fake error notifications about your computer or software, similar to tech scam websites. However, because they are installed on your computer, criminals will likely use them to perform other malicious actions, such as to steal data or install other malware.
Scammers may also use other ways to reach you, such as email, text messages, or chat. These messages may resemble phishing emails; however, instead of pointing to phishing sites designed to steal credentials, the links lead to tech scam websites.
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