This article was co-authored by staff writer, Sophia Latorre. Sophia Latorre is a Content Manager on the team. Before joining , Sophia worked as a technical editor and was published in six International Energy Agency (IEA) Wind Annual Reports. Now, she writes, edits, and reviews articles for the Content Team, working to make the content as helpful as possible for readers worldwide. Sophia holds a BA in English from Colorado State University.
Have a problem with Amazon and can’t figure out how to talk to an actual person? Trust us, we’ve been there and know exactly how frustrating it can be. That’s why we’ve created a comprehensive guide to contacting Amazon. Although they don’t have an email address you can send requests or complaints to, we’ve rounded up the phone numbers, chat URL, support pages, and customer service options you can use to get your issue resolved ASAP.
This article was co-authored by staff writer, Sophia Latorre. Sophia Latorre is a Content Manager on the team. Before joining , Sophia worked as a technical editor and was published in six International Energy Agency (IEA) Wind Annual Reports. Now, she writes, edits, and reviews articles for the Content Team, working to make the content as helpful as possible for readers worldwide. Sophia holds a BA in English from Colorado State University. This article has been viewed 2, 783, 087 times.
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If you want to contact Amazon, you can call their customer service by dialing 1-888-280-4331. Another way to contact Amazon is to use their online contact form. To do this, first visit the Contact Us page on their website. When you’re on the page, answer their questions about your problem so they know what to help you with. Once you’ve explained your issue, choose whether you want to chat with a representative or speak to someone on the phone. If you have a simple problem, like you want to track a package, then you should use their online messenger. Alternatively, if your problem is a little more complicated, such as issues with billing, then you should choose the phone option so they can better assist you. When you select to be contacted by phone, be prepared to receive a phone call from their customer service within a few minutes. For more help, including how to contact Amazon through social media, keep reading!A white circle with a black border surrounding a chevron pointing up. It indicates 'click here to go back to the top of the page.'
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Angle down icon An icon in the shape of an angle pointing down. As one of the world's largest retailers, Amazon typically has customer support available 24/7. Getty
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Amazon is the biggest retailer in America, and one of the biggest retailers in the entire world. And although the majority of orders go off without a hitch, if a problem does come up with your Amazon order, contacting customer service is the best way to fix it. Amazon customer service can help you initiate a return, make changes to an order, and troubleshoot account issues.
Contacting Amazon isn't hard, although talking to a real person can take some work. Here are the four best ways to contact Amazon, including a few that'll connect you with a real representative.
It may take longer to contact Amazon during the peak Black Friday and Cyber Monday shopping week. Make sure to check out our Amazon Cyber Mondayguide, or shop Black Friday deals at Amazon directly.
Amazon Seller Support Phone Number
The majority of your questions and issues can probably be solved through this page alone. If you need help tracking down an order that hasn't arrived, starting a refund, reloading a gift card, managing details on your account, or troubleshooting devices, check out this page's help articles.
Like most major retailers, Amazon prefers that you use one of its automated customer support methods. Even if you call them directly, you'll speak with a bot before you hear from a real person. But if you keep digging, you'll eventually connect with a human.
This method also requires you to have a cell phone connected to your Amazon account, since you'll need to enter a verification code or click a link that gets texted to you.
Amazon Help Desk Contacts
Often an online chat with an Amazon customer service rep is an easier way to get in contact with Amazon and to resolve an issue. Here's how to do it.
1. Head back to the Help page we talked about above, and select the Help with something else option near the top, under your list of recent orders, and then Something else again at the end of the list that appears.
3. A new window will open, and Amazon's automated messenger bot will ask you what your issue is. Say, Talk to a representative until it presents you with the following options:
How To Contact Amazon Customer Service By Phone, Email, Or Chat
Quick tip: If you'd like to see if other consumers have raised similar issues as you around Amazon services or hardware, you can browse Amazon's Digital and Device Forum.
If your preferred method of communication is social media, you can comment, tweet, or hashtag one of their several accounts. This isn't the most efficient way to reach them, but it can work if you're patient.
Amazon's customer service Twitter account is @amazonhelp. Their Facebook page is www.facebook.com/Amazon. And on Instagram, they're — you guessed it — @amazon.
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William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at wantonelli@.
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