This is an example of Nevada unemployment debit card from Bank of America. According to literature provided with the card, there is zero liability for the intended cardholder if the debit card is lost or stolen.
LAS VEGAS () — A Las Vegas family says their unemployment troubles were made worse after they found out someone got a hold of the debit card and went on a wild shopping spree.
Dylan Trowbridge says the trouble started on March 15 when he was let go from his job at the Bellagio where he stocked and serviced vending machines for the previous 7 years.
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It was just shocking, how you work so hard at the casino doesn't really seem like they care about you, said Trowbridge.
His wife also is without work and the couple is supporting their three children ranging in age from 4 years to 4 months.
Trowbridge says after waiting the 10 business days, he called Bank of America to find out where his debit card was located.
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The guy from Bank of America unemployment department said 'your card is active and somebody used your card last week, said Trowbridge.
13 Investigates obtained a copy of the transaction log which reflected an account inquiry via an ATM on Craig Road in Las Vegas, followed by a large cash withdrawal, back to back purchases at the same convenience store, a car wash and food from McDonald's.
I was just shocked, I couldn't believe it was that easy for anybody to get a card and to just activate it and use it anywhere, said Trowbridge.
Nevada Unemployment Insurance Benefits Guide 2023
Transaction records show someone booked an Air BnB for more than $200 dollars followed by some online shopping, more car washes and more meals and McDonald's.
The card was missing but the bag described the package 'was damaged during handling' and the United States Postal Service regretted the incident.
In the recording provided to 13 Investigates, the letter carrier says the damaged item was found among the other letters and parcels for delivery and he alerted his manager.
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According to the letter carrier, the postal manager explained she was going to alert the post master and the postal inspector to investigate because there appeared to he other, similar occurrences.
13 Investigates contacted the Office of The Inspector General for the Postal Service and a spokesperson says authorities have launched an investigation.
13 Investigates reached out to Bank of America and within hours the company had provided Trowbridge a conditional credit for the missing money while their investigators took a second look at the situation.
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While Trowbridge waits for the final decision he wonders about how secure the entire process is, noting it took three attempts to receive a debit card through the mail.
Anyone that gets the card, all you do is, if you have it there, punch in the card number and create a pin by phone, it doesn't ask any security questions at all, explained Trowbridge.
We take all reports of fraud very seriously. We would remind all cardholders to monitor their transaction history online or via the mobile app and notify us immediately if they see any unauthorized activity on their cards. We also ask cardholders to be vigilant and avoid attempts to steal personal information through fraudulent emails or telephone calls.
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Authorities recommend if an unemployment debit card has not arrived within the expected delivery window to contact Bank of America as soon as possible.Nevada Department of Employment, Training and Rehabilitation () has changed prepaid debit card providers, from Bank of America to the Way2Go Card® starting July 1, 2021.
The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. You are not allowed to spend more than the amount of funds posted to your account.
• The prepaid debit MasterCard expires after 5 years. Way2Go Benefit Cards will be sent by mail Way2Go Cards are mailedwithin 7-10 business days from the date your new claim is filed. Your card will arrive in a plain, white, window envelope. Do not throw away this envelope without removing its contents. If you lose your card or did not receive your card within 7 to 10 business days, contact customer service at (844) 542-1115.
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Receipt of this card does not guarantee that you have met all eligibility requirements, or indicate that you have funds available. Activating the Way2Go Card Use the Way2Go Card® mobile app, GoProgram.com, or call (844) 542-1115 to activate your Card and create your PIN.
Activate your debit card as soon as you receive it, even if your eligibility is still pending. Failure to activate your card may cause delays in future benefits. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Make sure to keep the card until the expiration date in case you need benefits in the future. Receiving Benefits Payments Your benefits will be deposited to the card when you file your UI claim and meet the eligibility requirements for unemployment. If your claim is approved, your benefits will be deposited within 48-72 hours of the first payable week approved by Nevada . Please remember tocontinue to certify for benefits weekly; failure to do so will result in benefits not being added to your card.
**A hold on your claim due to eligibility issues will delay payment to your card How do I transfer funds from my Way2Go Card to my Bank Account? The debit card will come with instructions on how to set up direct deposit from the card to your bank account. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com. What if I don’t receive my Way2Go debit card? The first thing you should do is make sure your address is updated in your claimant portal. If you have a long address, be sure to put your apartment or unit number on the second address line. For help with this, you can also contact the call center by phone.
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You may also call Way2Go to check the status of your card. You may contact their Customer Service at (844) 542-1115. Way2Go Card® call centers can only assist in matters relating to the debit card itself. Way2Go Card® cannot answer any unemployment questions relating to the release of your funds. Only contact Way2Go Card® to report a lost or stolen card or if you need assistance in resetting your debit card PIN. You can contact customer service at (844) 542-1115 or visit www.GoProgram.com. What if I receive a debit card but I did not file a claim? Click here and select Report Fraud to . Follow the instructions on how to properly report the potential fraud. If you do not have a claim on file, and you suspect fraud, you may destroy the debit card after reporting the potential fraud to . **IF YOU STILL HAVE A BANK OF AMERICA BENEFIT CARD:
We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. * A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently.
Please enter OTP below to verify your Email address. If you cannot see the email from noreply-@outgoingserver.net in your inbox, make sure to check your SPAM folder.
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