BALTIMORE, MD (October 27, 2020) – The Maryland Department of () is encouraging all unemployment insurance claimants and employers to download the BEACON 2.0 mobile applications to quickly and easily access information and complete various actions.
The BEACON 2.0 mobile app called “MD Unemployment for Claimants” is available to download for free from the iOS App Store and the Google Play Store. The mobile app allows claimants to easily file their weekly claim certifications, view and update claimant information, and more directly from their mobile device.
To date, the mobile app has been downloaded by over 169, 000 claimants, with an overall 4.4 rating in the Apple App Store.
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User Friendly - “Using this app for my weekly claim certification is very easy to use. I like that it can be done on my smartphone anywhere & at any time. Much better than the old way. Awesome app.”
Surprised for a Gov’t App - “Shocked that a gov’t app works this well. It’s user friendly interface, easy to navigate, easy to use, works without glitches. Half the private apps I use don’t work this well. In a crazy time, in a frustrating situation, it’s a relief to have one less thing to have to call about or seek help with. Thanks Maryland for investing in making this app so well.”
Solid and Straight to the Point - “It is a clear and clean app straight to the point and all around useful.”
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Has also launched the BEACON 2.0 mobile app for Maryland’s registered employers called “MD Unemployment for Employers.” This mobile app is available to download for free from the iOS App Store and the Google Play Store. Registered employers can use the mobile app to make contribution payments, submit wage reports, file appeals, and more directly from their mobile device.The Maryland Division of Unemployment Insurance (the Division) launched BEACON on Sunday, September 20, 2020, for claimants, and on Monday, September 21, 2020, for employers and third-party agents. BEACON is a fully modernized system which integrates benefits, appeals, and contributions functionalities. In BEACON, claimants can file claims for benefits under several unemployment insurance (UI) programs.
NOTE: If an additional federal or emergency UI benefit program becomes available, the Division website will include information about how to apply for the program.
To use BEACON, you must create an account, including a username and password, which you will use to log in to the system. When you log in to BEACON, you will be in your claimant portal. You will receive notices and alerts about your account in your claimant portal, including notifications regarding any missing documentation. You will also receive notices and correspondence through your preferred method of communication: e-mail, text message, or postal mail. You will select your preferred communication method when you file an initial claim for UI benefits. All communications will be available in your portal immediately, which drastically reduces the time it takes for you to receive updates about your claim.
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NOTE: If you created an account in the BEACON One-Stop application, prior to the BEACON launch, you may use this username and password to access BEACON.
Follow the prompts to create a user account and begin the claim filing process. After your account has been activated, select “Login to my Account” when returning to BEACON to manage your account.
This tutorial video provides instructions for activating and logging into your account. We have created a Login Quick Start to help troubleshoot common claimant scenarios.
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6. I activated my account, but I can’t login and keep seeing the message “User ID is not defined.” What should I do?
Please note that when creating your account, usernames CANNOT have any special characters; however, passwords MUST INCLUDE at least one special character. If your username and password follow these directives and you are still unable to login, please return to BEACON and then select “Getting Started with BEACON'' to try to activate your account again. If you are still experiencing issues, please contact a live claims agent at 667-207-6520.
NOTE: A dependent is defined as a son, daughter, stepchild or legally adopted child under the age of 16 whom you support. At the time you file your initial claim, only one parent may claim a dependent(s), up to a maximum of five (5), during any one-year benefit period.
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8. How do I provide the Division with additional documentation that may be needed to determine my eligibility? Can I take a picture with my phone?
There are several ways to provide the Division with additional documentation. ALL documents, including photos, must be legible. Illegible documents will be rejected, which may delay the Division’s determination of whether you are eligible for benefits. You can provide the documents by uploading them in your BEACON claimant portal. If you use your cell phone to take photos of your documents, please ensure that the information is clear and readable.
A state must meet federally-mandated requirements, including insured unemployment rate requirements, to offer EB to claimants. EB offers up to an additional 13 weeks of UI benefits. If Maryland offers EB, potentially eligible claimants will be notified about the program and how to apply in BEACON.
Division Of Unemployment Insurance
You can apply for several UI benefit programs, including EB, online in BEACON or by calling a live claims agent at 667-207-6520.
10. I received an e-mail from BEACON that is supposed to have a link, but there is no link in the e-mail, just regular text. How do I follow the link?
The Division may send an e-mail to you with an embedded link to BEACON. Some e-mail servers protect end users from “phishing” attacks and other malicious behavior by converting embedded links to secure links. If you receive an e-mail from BEACON and the embedded link is displayed only as text, please activate the links using the instructions given by your e-mail provider.
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If you are receiving an error in your browser (such as a 404 – File or directory not found), please try closing the browser and retrying BEACON, or try another supported browser.
12. I am unable to login because I keep getting a message that my username/password are ____ (not in the system; not recognized; invalid).
Please note that when creating your account, usernames CANNOT have any special characters; however, passwords MUST INCLUDE at least one special character. If your username and password follow these directives and you are still unable to login, please review the following login guides: BEACON User Guide. If you are still experiencing issues, please contact a live claims agent at 667-207-6520.
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Please go to BEACON and then select “Get Started with BEACON.” Answer the prompts to be able to create a user account and begin the claim filing process.
15. There is an error on my “Eligibility Determination and Statement of Wages” form, but I can’t get through the phone lines to fix it. Is there anything else that I can do?
To dispute your determination, you must call to speak with a live claim agent at 667-207-6520. For live agent hours, see the Claimant Contact Information webpage. Labor has partnered with a vendor to bring several hundred live agents to provide additional support as we handle the unprecedented volume of claims and calls. Labor has also reassigned over 150 current state employees and has hired over 100 new UI employees. We share your frustration and are committed to increasing our claim centers’ capacities.
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If you require technical assistance with the BEACON system, call a live agent at 667-207-6520. For live agent hours, see the Claimant Contact Information webpage.
The Maryland Division of Unemployment Insurance (the Division) offers two choices for receiving benefit payments; direct deposit or check sent by mail. You will select your preferred payment method when you file an initial claim (also called applying for UI benefits).
In spring 2021, the Division transitioned from the debit card benefit payment method to direct deposit. The Division launched this new method to provide a safe and efficient benefit payment experience for claimants and to help ensure the integrity of the unemployment insurance program.
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Direct deposit is an electronic transfer of funds directly into a recipient's bank account that is both safe and convenient. Claimants are strongly encouraged to enroll in direct deposit if they have a checking or savings account and their financial institution is able to receive direct deposits.
NOTE: On February 1, 2022, all Maryland UI benefits debit cards were deactivated. If you had a balance on your debit card before it was deactivated, contact the Bank of America Service Center at 855-847-2029.
You will be required to choose your preferred payment method (direct deposit or paper check) when you file an initial claim. (in the online BEACON UI system or by calling a claims agent at 667-207-6520, Monday to Friday, 8:00 a.m. to 4:00 p.m).
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After you file an initial claim, you can change your payment method in BEACON or the MD Unemployment for Claimants mobile app (available to download from the iOS App Store or Google Play Store). Although you can use the app to select your payment method, you cannot use the app to complete the micro deposit verification process (see questions 7 and 8
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