Cancel Bank Of America Edd Debit Card

SAN FRANCISCO (KPIX 5) - Fighting to get unemployment compensation has been hard enough for so many since the pandemic. So, imagine how it feels once you finally have money coming in, to see it all stolen away.

KPIX was the first to expose what appears to be a massive fraud problem involving the use of unemployment debit cards issued by Bank of America. Since then, we have received more than 60 emails from people who say their EDD debit card was hacked and they lost thousands of dollars.

Brooke Suchomel described her reaction a few weeks ago when she went online to check her Bank of America EDD card balance. Two charges, one for $1500 at Neiman Marcus and another for $1200 at the online luxury vendor Intermix had wiped out her account.

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She says she was on hold for hours, two days straight before she was finally able to file a claim. She's still fighting to get all her money back.

Suchomel reached out to KPIX after seeing our previous reports about others caught in the very same predicament. Since then, we've received even more emails, everyone desperately crying out for help. So, we invited them to a group interview.

First we asked how much money they have lost. Luis Harbottle told us he lost $1000. Tina Lee lost $2000, in two transactions of $1000 each. Paula Xiao told us her mother lost $4806 and Paul Camera told us he lost $5, 998.

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I'm a widow I have three kids. Rent is coming up soon, I work in the food industry, so I got hit hard, said Lieza Sy.

I actually went into the bank myself twice to try to get help in person and they were like oh don't talk to us! Call the number on the wall, said Tina Lee.

And they say once you do get through, Louis Harbottle says, Basically what they do is try to make you feel guilty saying no this is a valid withdrawal.

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I sent them my police report and the FTC report, receipts I used the same day they were withdrawing in a different city, said Maria Ramirez.

The letter was dated the 20th, I didn't make the initial claim until the 19th, so nothing was investigated. The letter was generated as soon as I hung up the phone, said Erica Young.

I actually called this morning at 7 a.m. They gave me a new claim number. But what use is that if we can't even check the status of that claim? said Paula Xiao.

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I know I am not exempt from fraud, I know it's just the time we are living in people are going to get more desperate. But when you have an institution as large as Bank of America and they're refusing to do anything about it and the state is aware of it too, I just don't think that's fair, said Erica Young.

Bank of America once again turned down our request for an interview. The bank won't tell us how many customers are affected, how much has been stolen or when if ever victims will get their money back.

Saunders says the real problem is forcing people to use the debit card that, as we have reported, does not have a security chip.

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She says the California Employment Development Department may be doing a run around federal law by offering only paper checks as an alternate, but not allowing direct deposit, something most other states offer.

What California does is really force people into these cards, where under the law, you have the right to choose how you receive your unemployment benefits, said Saunders.

The Employment Development Department's exclusive contract with Bank of America may have something to do with it. It's a revenue-sharing agreement, in which EDD gives the bank the taxpayer funds to distribute and the bank in return pays EDD for the privilege of handling the money. So it's profitable for both Bank of America and EDD.

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I think that's part of the reason California is pushing people into using the cards rather than using direct deposit, said Saunders.

I don't even understand why Bank of America has this long-standing contract with EDD. It doesn't make sense to me. It's a horrible situation, said Tina Lee.

I just wanted to say that to all of you don't give up, there is protection under that Visa logo that Bank of America puts on that prepaid card. I will get my money back. I'm not going to stop. I'm not gonna let it go, said Erica Young.

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EDD told us if the fraud is happening on the card, then it is up to Bank of America to resolve it and pay victims back. But when we asked Bank of America about that, the answer came back, No comment.

KPIX has been giving the names of victims that have contacted us to Bank of America. So far, 13 got their money back. If your EDD debit card has been hacked send us an email and we will submit your name as well.

Unfortunately, there has been billions of dollars of fraud during this pandemic in state unemployment programs, including California. We are working with the state and law enforcement to identify and take action against fraudulent applicants, protect taxpayer money and ensure that legitimate applicants can access their benefits. We have increased our call center staffing for our pre-paid cards nearly 20-fold since the pandemic began and continue to add staff to serve people calling in. We encourage anyone with a claim to contact us and provide supporting documents, if possible, so we can review their situation as quickly as possible.

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Funds from potentially fraudulent accounts currently remain with B of A. Under the terms of the contract, funds on inactivated cards stay with B of A for more than a year before the card is closed and funds are returned to EDD in May of the subsequent year. There are some limited direct deposit options available under the existing contract, and the contract did contemplate EDD transitioning to direct deposit during the term of the contract. If you have a debit card, though, you can arrange for your benefits to be deposited directly into your bank account automatically. For instance, claimants can set up their account up so that, once EDD transfers funds to their card, rather than load the card, Bank of America deposits it into the claimants bank account. However, this service is not available without having a card. Here's a link to the B of A FAQ's which answers how people can initiate this option: https://prepaid.bankofamerica.com/EddCard/Program/FAQ#q8 The contract is set to expire in July 2021 and the EDD will be reviewing all options available when we solicit new proposals.Bank of America EDD (Employment Development Department) refers to the system used by the State of California to distribute unemployment benefits to eligible residents. Bank of America is the financial institution responsible for administering these benefits on behalf of the state.

Under the EDD program, eligible individuals who have lost their jobs through no fault of their own can receive unemployment benefits for up to 26 weeks. These benefits are designed to provide temporary financial assistance to help individuals meet their basic needs while they search for new employment.

Once an individual is approved for EDD benefits, they will receive a debit card from Bank of America in the mail. This card can be used to withdraw funds from ATMs or make purchases anywhere that accepts Mastercard. The funds on the card are typically deposited every two weeks, and individuals can check their balance online or by phone.

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It is important to note that there are eligibility requirements for EDD benefits, and not all individuals who have lost their jobs will qualify. In general, individuals must have earned a minimum amount of wages during the base period (the first four of the last five calendar quarters) and be able and available to work. Additionally, individuals must actively seek work and report any income they earn while receiving EDD benefits.

In summary, Bank of America EDD is a program that provides temporary financial assistance to eligible individuals who have lost their jobs through no fault of their own. Bank of America administers the program on behalf of the State of California, and eligible individuals receive a debit card that can be used to withdraw funds or make purchases.

1. Bank of America EDD is a program that provides temporary financial assistance to eligible individuals who have lost their jobs through no fault of their own.

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2. Bank of America administers the program on behalf of the State of California, and eligible individuals receive a debit card that can be used to withdraw funds or make purchases.

3. The funds on the EDD debit card are typically deposited every two weeks, and individuals can check their balance online or by phone.

4. Eligibility for EDD benefits is based on factors such as the amount of wages earned during the base period, the ability and availability to work, and actively seeking work.

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5. EDD benefits are designed to provide

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