If you have a California EDD Unemployment Debit Card (EDD Bank of America Debit Card) and have questions about your card, you’ve come to the right place.
In this detailed guide, we will tell you everything you need to know about your California EDD Bank of America Debit Card, including what to do if you have not received a card, lost card replacement, how to log in online to check your balance, how to speak to a live person at customer service, and much more.
If you are approved for Unemployment Insurance benefits in California, your benefit payments are applied to this debit card issued to you through the Bank of America.
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There are several benefits to receiving your California Unemployment benefits via the Bank of America issued debit card, versus via a check in the mail.
Here are the key benefits of the California EDD Bank of America Debit Card and why it is a great alternative to paper checks:
Once you are approved for California Unemployment benefits and begin to receive your payments on the Debit Card, Bank of America will create a card in your name.
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After your first unemployment insurance payment is authorized, Bank of America will mail the debit card to you via the United States Postal Service (USPS).
Whenever you are due to receive your California Unemployment benefit payment, funds will be sent by Electronic Funds Transfer to your Debit Card.
If you do not already have a debit card for unemployment insurance, you will receive one within 7 to 10 days of filing a claim.
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The card will not be forwarded by the post office. If you have moved, you need to call the EDD and change your address to have a new card mailed to your new address.
Once you are logged in, you can check your card balance, view pending deposits or transactions, or file get information to file a complaint.
The first step to logging into your debit card online account is to visit the Bank of America website. Click here to be taken there.
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You can also check the balance on your cards and review all your account transaction activity by calling the Customer Service number at 1.866.692.9374.
For inquiries made at ATMs other than Bank of America in-network ATMs, the owner of the ATM may charge a fee. Bank of America won’t charge a fee.
If you have questions about the Bank of America debit card, you can call the Bank of America Customer Service Center toll-free at the number below:
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It takes at least three weeks to process a claim for unemployment benefits in California and issue payment to most eligible workers.
If you choose to receive payments via the EDD Bank of America Debit Card, Bank of America will mail you a card once benefit payments are available.
If you received Unemployment Insurance, Disability Insurance, or Paid Family Leave benefits on an EDD Debit Card in the last three years, know this:
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No. The card will be returned to the Bank of America Debit Card center. You must contact the EDD telephone claims center or go online to update your address.
A replacement card will be issued to you. Please keep in mind due to mailing time it can take up to seven (7) to ten (10) days.
After you have transferred funds online, it can take up to 2 business days to receive your funds in your account, and the transfer cannot be canceled once entered.
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Note that you can only transfer funds to a traditional checking or savings account owned by you at any U.S. financial institution
Once funds are transferred to your checking or savings account, you will not be able to have the funds returned to you.
Therefore, it is important to make sure the routing number or account number you provide for your checking or savings account is correct.
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If your debit card is lost or stolen, the Bank of America “Zero Liability” Policy protects you against fraudulent transactions (subject to certain conditions).
Contact the Debit Card Customer Service Center at 1-866-692-9374 to report your card lost or stolen and to request a replacement card.
Contact the Debit Card Customer Service Center at 1-866-692-9374 for help on how to update your address to have a new card mailed to you.
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When you use an ATM that is NOT a Bank of America ATM, a $1.00 fee will be deducted from your card balance.
“In Network” refers to Bank of America ATMs. Locations can be found at www.bankofamerica.com/eddcard. You will not be charged a fee by Bank of America.
You will be charged this fee after 2 free for each deposit. “Out of Network” refers to all the ATMs outside of Bank of America ATMs. You may also be charged a fee by the ATM operator even if you do not complete a transaction.*
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This is our fee. You may also be charged a fee by the ATM operator even if you do not complete a transaction.
The EDD recommends that you certify for benefits with the UI Online portal because it is a fast, convenient, and secure way to certify.
Get help with filing a claim by phone, general UI questions, and technical help with online registration, password resets, and EDD Account Numbers.
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Also, you can certify for benefits using EDD Tele-Cert, request copies of your 1099G tax information, and find your local America’s Job Center of California.
If you have further questions about California Unemployment, Unemployment Benefits, or Unemployment Debit Cards, you can fill out the comment form below and we will answer your question ASAP.But he woke up to a disturbing sight Saturday: The Bank of America debit card that held over $5, 000 in benefits had been reset to zero.
“That was my security blanket, ” Brady told The Copper Courier. “If the COVID thing hits again, OK, I had this money saved up, this is my security.”
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Brady said he’s tried calling both the Arizona Department of Economic Security (DES) and the bank to get answers, but he hasn’t been told if or when he can expect the money back.
“You have COVID going on. I see the lines of people waiting in line for hours on end to get their tests, and now they have no gas money to do it, ” he said. “It’s ridiculous, how could [the state] even allow this to happen?”
Brady, a behavioral health specialist who ended up moving to Illinois in April to have the support of his family, wasn’t the only other person to be sent back to square one.
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A Facebook group for unemployment tips blew up over the weekend with people sharing screenshots of the same thing happening to their accounts, some even showing negative balances.
Michelle, who asked not to use her last name, said it happened to both her and her husband, causing her family to suddenly lose a “substantial amount” of money.
She said when she called DES they told her they were working with Bank of America on the issue, but they did not give an estimated time when the money could be returned.
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Esther, who also withheld her last name for privacy reasons, said she and her husband found out about the problem when they went to make a purchase at Target.
His card was declined and when they called the bank, they were told the account had been closed. When she checked on her account, it had been closed as well.
Esther said luckily she and her husband move their benefits off their card every week, so they only lost out on several hundred dollars, but that’s still money they very much need.
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“DES has implemented numerous fraud indicators to detect and prevent criminal behavior within the unemployment insurance systems, ” he wrote in an email. “The Department has been closely monitoring and running queries to identify fraud, and since putting these monitoring measures in place, tens of thousands of claims that already had payments distributed were found to contain a high probability of being fraudulent. The most recent action taken to close suspicious accounts and recover funds only affected individuals with claims filed out of state, the majority of which are believed to be fraudulent claims.”
Brady, Michelle, and Esther all lived in Arizona before moving out-of-state but believe they are still eligible for benefits due to previous jobs and other circumstances.
Applicants in their situation were asked to email DES at [email protected] to settle the issue and possibly be issued a new card. If they are deemed fraudulent, applicants can appeal.
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“Whenever additional fraud detection and prevention measures are put into place, there will be a small portion of individuals eligible for benefits who may be impacted by these measures, ” Bezio wrote. “These individuals will still be able to access benefits. DES will continue to work diligently to get benefits to Arizonans in need while safeguarding taxpayer dollars against fraud.”
Arizona’s unemployment system as a whole has been plagued with problems since the pandemic layoffs began. DES was late to the game in launching its PUA system, causing eligible workers, including self-employed and independent contract workers, to have to wait longer to begin filing than in other states.
The state’s Pandemic Unemployment Assistance (PUA), which offered benefits to workers
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